Terms of Service

About these Terms

ValidationCrew (www.validationcrew.com) is owned and operated by CrazyTrio Private Limited, a company incorporated under the Companies Act, 2013 (India). These Terms govern everyone who uses the platform: Builders who post missions and Validators who complete them.

"CrazyTrio", "ValidationCrew", "we", "us" and "our" mean CrazyTrio Private Limited. "You" means any person or organisation using the platform.

These Terms are written and published in English. Where we provide a translation into another language for convenience, the English version is authoritative and governs in the event of any conflict or inconsistency between the two.

By creating an account or using ValidationCrew, you agree to these Terms and our Privacy Policy. If you use the platform for a company, you confirm you have authority to bind it.

1. What ValidationCrew is

ValidationCrew is an online marketplace. Builders (founders, companies, researchers) post missions to test ideas and products. Validators (people who give feedback and test) complete those missions for a reward. CrazyTrio provides the platform, matching and payment handling. We are not a party to the work agreed between a Builder and a Validator, except as set out in these Terms.

2. Eligibility

• You must be at least 18 and able to form a binding contract under Indian law.
• You must provide accurate information and keep it current.
• One person, one Validator account. Duplicate or shared accounts will be closed.
• You must not be barred from using the platform under any applicable law.

3. Your account

You are responsible for everything done through your account. Keep your password and two-factor codes private, and tell us immediately at validationcrew.support@gmail.com if you suspect unauthorised access.

4. Validator types and verification

Validators may hold the User, Validator or Tester tier. Tester status requires review by our team, typically within 72 hours. We may grant, decline, downgrade or remove any tier or badge at our discretion, including for low-quality or suspicious submissions. A tier is not an employment grade or a certification of skill outside the platform.

5. Builder obligations

As a Builder, you agree to:

• Describe each mission honestly, including tasks, time needed, reward and any data you will collect.
• Fund missions before they go live, and review submissions within the review window.
• Only collect personal data from Validators that the mission genuinely needs, use it only for that mission, keep it secure, and delete it when no longer needed. You are the Data Fiduciary for data you collect this way.
• Never ask Validators to pay you, buy products at their own cost without reimbursement, install malware, share passwords to their own accounts, or do anything illegal, unsafe or sexually explicit.
• Not contact Validators off-platform to hire them for the same kind of work while avoiding platform fees, for 12 months after first meeting them on ValidationCrew.
• Not target missions at minors or use missions to collect data about children.

6. Validator obligations

As a Validator, you agree to:

• Complete missions yourself, honestly, following the brief. No bots, AI-generated answers presented as your own experience, copied answers or fake proof.
• Keep all mission material confidential (see Section 9).
• Use test credentials only for the mission and never beyond the access given.
• Report security bugs you find to the Builder or to us, and never exploit them.

7. Fees, payments and payouts

• Funding. Builders pay the mission reward plus our platform fee of 20% of the mission value. Payments are processed by our RBI-authorised payment partner (currently Cashfree). CrazyTrio does not hold your money as a bank, and wallet balances earn no interest.
• Approval and release. When a Validator submits, the Builder has 7 days to approve or reject with a reason. If the Builder does nothing within that time, the submission is treated as approved and the reward is released.
• Rejections. A Builder may reject only for a genuine failure to follow the brief. Repeated unfair rejections may lead to suspension of the Builder account. Validators can dispute a rejection under Section 13.
• Payouts. Validators must complete KYC (including PAN) before withdrawing. Payouts go to a verified bank account or UPI ID in the Validator's own name. We may hold a payout while we investigate suspected fraud.
• Taxes. We deduct TDS where required, including under Section 194-O of the Income-tax Act, and issue certificates as the law requires. Validators are responsible for declaring their own income. International payouts follow FEMA and RBI rules and may carry partner fees.
• Refunds. Unspent mission funds can be refunded to the Builder, minus fees already earned and gateway charges. Platform fees on completed work are non-refundable.

8. Independent status

Validators are independent participants, not employees, agents or partners of CrazyTrio or of any Builder. Nothing in these Terms creates employment, and Validators are free to accept or decline any mission.

9. Confidentiality

Mission briefs, unreleased products, test credentials and Builder materials are confidential. Validators must not copy, share, screenshot outside the mission, publish or discuss them without the Builder's written permission. This duty lasts for 2 years after the mission ends, or longer for trade secrets. Some missions may also require a separate NDA, which applies in addition to this section.

10. Intellectual property

• Builders keep their IP. You own your products, ideas and mission materials.
• Feedback belongs to the Builder. Once a submission is approved and paid, the Validator assigns to the Builder all rights in that submission (answers, recordings, screenshots, suggestions), and the Builder may use it for any purpose. Validators waive moral rights to the extent the law allows.
• Licence to us. You give CrazyTrio a non-exclusive licence to host, process and display your content as needed to run the platform, and to create aggregated, de-identified statistics. We will not publish your content or identify you in marketing without permission.
• Our IP. The ValidationCrew name, logo, software and design belong to CrazyTrio. You may not copy or reverse-engineer them.

11. Prohibited conduct

You must not: create fake accounts or reviews; manipulate ratings; harass or discriminate against anyone; upload malware or illegal content; scrape the platform; attempt to breach our security; impersonate others; or use the platform for money laundering, fraud or anything unlawful.

12. AI features

Some features, such as test-case generation, use third-party AI models. AI output may be inaccurate. Builders should review AI-generated content before relying on it, and remain responsible for their missions.

13. Disputes between users

If a Builder and Validator disagree about a submission or payment, either can raise a ticket from their dashboard within 14 days. We will review the brief, the submission and any messages, and make a decision within 10 working days. Our decision on releasing or refunding platform-held funds is final for platform purposes, without affecting your legal rights.

14. Disclaimers

The platform is provided "as is" and "as available". We do not guarantee that missions will get responses, that feedback will be accurate or lead to business results, or that the platform will be error-free or uninterrupted. We do not endorse any Builder, product or Validator.

15. Limitation of liability

To the fullest extent allowed by law, CrazyTrio is not liable for indirect, incidental or consequential losses, including lost profits, data or business. Our total liability for any claim is limited to the greater of the platform fees you paid us in the 6 months before the claim or INR 10,000. Nothing here limits liability that cannot be limited by law, including for fraud.

16. Indemnity

You agree to indemnify CrazyTrio against claims, losses and costs arising from your breach of these Terms, your content, your missions or submissions, or your violation of any law or third-party right.

17. Suspension and termination

You can close your account any time from Settings, after pending missions and payouts are settled. We may suspend or terminate accounts that breach these Terms, pose a fraud or security risk, or where the law requires it. Where reasonable we will give notice and a chance to respond. Earned and approved payouts will be paid unless withheld for fraud or by law. Sections 9, 10, 15, 16 and 18 survive termination.

18. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion for 30 days. If unresolved, it will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Hyderabad, Telangana, in English. Subject to this, the courts at Hyderabad have exclusive jurisdiction.

19. General

We may update these Terms and will give at least 7 days' notice of material changes by email or in-app; continued use means acceptance. If any part is unenforceable, the rest remains in force. Our failure to enforce a right is not a waiver. You may not transfer your account or these Terms; we may assign them to an affiliate or successor. These Terms, the Privacy Policy and any mission-specific NDA are the entire agreement between you and CrazyTrio.

20. Contact

CrazyTrio Private Limited (CIN U92490AP2020PTC115908), with offices in Hyderabad, India and Houston, USA. Email: validationcrew.support@gmail.com. For grievances, contact our Grievance Officer as listed in the Privacy Policy.